Customer Care Specialist

Customer Care Specialist

The tasks we will trust you with:

  • Proactively monitoring and addressing all client-related issues;
  • Working closely with both technical and non-technical teams;
  • Effectively using technical documentation to provide appropriate solutions/alternatives to clients;
  • Handling client complaints and offering quality service to them via email;
  • Timely escalating issues to corresponding teams;
  • Replying to clients according to Salt Edge’s procedures, guidelines and policies.

You’re the one we’re looking for if:

  • Your English is Advanced level (especially written);
  • You have previous experience in technical/customer support;
  • You’re an approachable person with great business communication skills;
  • You have good critical thinking and problem-solving abilities;
  • You’re client oriented and approach client issues in an ethical manner;
  • You’re very attentive to details;
  • You have good planning and time-management skills.

Bonus skills:

  • Technical education or knowledge in the field of information technology.

Salt Edgers love working here because:

  • We get full training and peer-to-peer feedback every step of the way;
  • We have generous room for growth and we benefit from regular trainings, courses, and certifications;
  • We are members of Moldova IT Park. We are offered competitive salary, attractive benefits, paid vacations, as well as performance-based bonuses and the unique opportunity to acquire stock options;
  • We are privileged to work directly with Tier 1 banks (BBVA, SocGen, ING), credit bureaus, credit card companies;
  • To insure our comfort, the office hours allow both early and late mornings: 9:00 - 18:00 or 10:00 - 19:00 (Monday - Friday), as well as remote work if necessary;
  • We enjoy working in a friendly, supportive and highly-motivating international corporate culture and we have our share of fun during weekly Happy Hour, games, outings, team buildings;
  • We’re never short of tasty snacks, beverages, great lunch deals, as well as awesome gym discounts to help burn the treats off;
  • We are taken care of and valued here!

Send your CV in English at hr@saltedge.com You’re only one email away from building a promising career!