Customer Care Specialist
The tasks we will trust you with:
- Proactively monitoring and addressing all client-related issues;
- Working closely with both technical and non-technical teams;
- Effectively using technical documentation to provide appropriate solutions/alternatives to clients;
- Handling client complaints and offering quality service to them via email;
- Timely escalating issues to corresponding teams;
- Replying to clients according to Salt Edge’s procedures, guidelines and policies.
You’re the one we’re looking for if:
- Your English is Advanced level (especially written);
- You have previous experience in technical/customer support;
- You’re an approachable person with great business communication skills;
- You have good critical thinking and problem-solving abilities;
- You’re client oriented and approach client issues in an ethical manner;
- You’re very attentive to details;
- You have good planning and time-management skills.
- Technical education or knowledge in the field of information technology.
Salt Edgers love working here because:
- We get full training and peer-to-peer feedback every step of the way;
- We have generous room for growth and we benefit from regular trainings, courses, and certifications;
- We are members of Moldova IT Park. We are offered competitive salary, attractive benefits, paid vacations, as well as performance-based bonuses and the unique opportunity to acquire stock options;
- We are privileged to work directly with Tier 1 banks, credit bureaus, credit card companies;
- To insure our comfort, the office hours allow both early and late mornings: 9:00 - 18:00 or 10:00 - 19:00 (Monday - Friday), as well as remote work if necessary;
- We enjoy working in a friendly, supportive and highly-motivating international corporate culture and we have our share of fun during weekly Happy Hour, games, outings, team buildings;
- We’re never short of tasty snacks, beverages, great lunch deals, as well as awesome gym discounts to help burn the treats off;
- We are taken care of and valued here!
Send your CV in English at
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