Customer Care Specialist

The tasks we will trust you with:

• Proactively monitoring and addressing all client-related issues;
• Working closely with both technical and non-technical teams;
• Effectively using technical documentation to provide appropriate solutions/alternatives to clients;
• Handling client complaints and offering quality service to them via email;
• Timely escalating issues to corresponding teams;
• Replying to clients according to Salt Edge’s procedures, guidelines and policies.

You’re the one we’re looking for if:

• Your English is Advanced level (especially written);
• You have previous experience in technical/customer support;
• You’re an approachable person with great business communication skills;
• You have good critical thinking and problem-solving abilities;
• You’re client oriented and approach client issues in an ethical manner;
• You’re very attentive to details;
• You have good planning and time-management skills.

Bonus skills:

• Technical education or knowledge in the field of information technology.

Salt Edgers love working here because:

• We get full training and peer-to-peer feedback every step of the way;
• We have generous room for growth and we benefit from regular trainings, courses, and certifications;
• We are members of Moldova IT Park. We are offered competitive salary, attractive benefits, paid vacations, as well as performance-based bonuses and the unique opportunity to acquire stock options;
• We are privileged to work directly with Tier 1 banks (BBVA, SocGen, ING), credit bureaus, credit card companies;
• To insure our comfort, the office hours allow both early and late mornings: 9:00 - 18:00 or 10:00 - 19:00 (Monday - Friday), as well as remote work if necessary;
• We enjoy working in a friendly, supportive and highly-motivating international corporate culture and we have our share of fun during weekly Happy Hour, games, outings, team buildings;
• We’re never short of tasty snacks, beverages, great lunch deals, as well as awesome gym discounts to help burn the treats off;
• We are taken care of and valued here!

Send your CV in English at hr@saltedge.com You’re only one email away from building a promising career!