Customer Support Specialist

Customer Support Specialist

Job benefits:

  • Full training and mentorship;
  • Work together with a young and highly motivated team to make the financial system more open and user-friendly;
  • Receive challenging and interesting issues;
  • In addition to basic official salary, with all the social benefits and paid vacation, you get additional bonuses for performance, valuable ideas and overtime;
  • Get to participate at international FinTech and topic-related conferences;
  • Rotation between different projects to grow professionally and gain new experience;
  • The working schedule is: Monday - Friday, either 9:00 - 18:00 or 10:00 - 19:00;
  • Friday happy hour: table games, table tennis, projector for presentations and movies;
  • Free snacks and beverages.

Job responsibilities:

  • Proactively monitor and address all customer related issues;
  • Keep in touch with our customers via emails and calls;
  • Handle customer complaints, provide appropriate solutions and alternatives;
  • Work closely with our development team and senior staff;
  • Reply to customers according to Salt Edge’s procedures, guidelines and policies.

We’re looking for someone with:

  • Fluency and Literacy in English (written and spoken);
  • Structured working approach;
  • Fast learning ability;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Excellent communication and presentation skills;
  • Diplomacy, tact, and poise under pressure when working through customer issues;
  • Ability to multi-task, prioritize, and manage time effectively.

Sounds interesting? Send your CV to hr@saltedge.com and let’s get in touch!