Support Specialist

Support Specialist

Job responsibilities:

  • Proactively monitor and address all customer-related issues;
  • Keep in touch with our customers via emails;
  • Handle customer complaints, provide appropriate solutions and alternatives;
  • Work closely with our development team and senior staff;
  • Reply to customers according to Salt Edge’s procedures, guidelines and policies.

Job requirements:

  • Fluency and Literacy in English (written and spoken);
  • Structured working approach;
  • Fast learning ability;
  • Customer orientation and ability to adapt and respond to different types of characters;
  • Excellent communication and presentation skills;
  • Diplomacy, tact, and poise under pressure when working through customer issues;
  • Ability to multitask, prioritize, and manage time effectively.

Job benefits:

  • Passionate leadership committed to your career success;
  • Full training and mentorship during trial period;
  • Work together with a young and highly motivated team to make the financial system more open and user-friendly;
  • Receive challenging and interesting issues;
  • In addition to basic official salary, with all the social benefits and paid annual vacation, you get additional performance-based bonuses, valuable ideas and additional paid overtime;
  • Get to participate at international FinTech and topic-related conferences;
  • Rotation between different projects to grow professionally and gain new experience;
  • The working schedule is: Monday - Friday, either 9:00 - 18:00 or 10:00 - 19:00;
  • Take a break and play Ping Pong in our break room;
  • Friday happy hour: table games, movies;
  • Free internal English courses;
  • Catered lunches, free snacks and beverages.

Sounds interesting? Send your CV to hr@saltedge.com and let’s get in touch!