Technical Account Manager

Technical Account Manager

The tasks we will trust you with:

  • Managing client communication and providing the bridge between them and the technical team;
  • Assisting clients during onboarding and integration stages (via email, online meetings etc.);
  • Accurately translating clients’ needs/expectations into technical demands and ensuring the timely and successful delivery of our solutions;
  • Building and maintaining trusting relationships with our clients;
  • Supporting the Sales team with client calls by presenting the technical side of our products;
  • Reacting to customer issues, being able to dive into technical details and to coordinate with the technical team (keep updated, respect deadlines, collect feedback);
  • Taking care of various documentation (e.g. user manuals, questionnaires, training materials).

You’re the one we’re looking for if:

  • You have previous account management, project management or other relevant experience;
  • You have a solid technical background, with understanding or hands-on experience in software development and web technologies;
  • You’re an excellent communicator with a customer-oriented approach;
  • Your English skills are at least a strong Upper-Intermediate level;
  • You’re able to manage time and tasks effectively, while paying strict attention to detail;
  • You have good problem-solving skills and the ability to think on your feet / provide on-the-spot solutions;
  • You’re a mature and reliable team player.

Salt Edgers love working here because:

  • We get full training and peer-to-peer feedback every step of the way;
  • We are supported by experienced mentors to climb the career ladder with confidence;
  • We have generous room for growth and we benefit from regular trainings, courses, and certifications;
  • We are members of Moldova IT Park. We are offered competitive salary, attractive benefits, paid vacations, as well as performance-based bonuses and the unique opportunity to acquire stock options;
  • We are privileged to work directly with Tier 1 banks, credit bureaus, credit card companies;
  • To insure our comfort, the office hours allow both early and late mornings: 9:00 - 18:00 or 10:00 - 19:00 (Monday - Friday), as well as remote work if necessary;
  • Our culture is supportive, ambitious, friendly and we have our share of fun during weekly Happy Hour, games, outings, team buildings;
  • We’re never short of tasty snacks, beverages, great lunch deals, as well as awesome gym discounts to help burn the treats off;
  • We are taken care of and valued here!

Send your CV in English at hr@saltedge.com You’re only one email away from building a promising career!