The Salt Edge Q&A Platform provides you with the tools you need to troubleshoot, manage, and escalate support issues.
For your customers we created the Salt Edge Forum.
On the Salt Edge Forum your customers would be able to find answers to questions, or solutions to problems. Users can also suggest feature ideas or share general feedback. The response from Salt Edge Customer Support team can take some time. But if your customer will have an issue with a bank account, transaction, or other information that require some confidential data which cannot be posted on the forum. He can contact us using the Contact form and someone from our Customer Support team will get back to him as soon as possible.
If the issue occurs on the Connection Stage, your customers can get in touch with our Support team directly using "Report a problem" form. The Salt Edge Forum is a great place to get your users questions answered as well as learn how to get the most out of the Salt Edge Customer Support. The basic structure of the Forum is divided into sections, so that your users can easily choose an area related to their query.
For the easiest and fastest support there are three main sections on the Salt Edge Forum.
In this section customers can ask what bothers them and our Customer Support team will look for the similar questions to help find the answer as fast as possible. They can ask any type of questions regarding any provider or financial institution.
If your customers have new ideas for the improvement of the software they are using they can suggest and discuss them in this topic. The Salt Edge Customer Support team will study them and try to implement new required features. We will be thankful for all their suggestions and will be glad to make the Salt Edge better in collaboration with your customers.
When your customers experience a problem using our service and they need qualified assistance, forum can be an excellent resource for finding relevant answers. We can help to resolve problems related to account fetching, duplication of accounts or transactions, introducing incorrect data or other different types of errors that can appear. If they describe their problem effectively, they can get good information from people who are knowledgeable about the topic and who are happy to help them.
Providers can create their own topics and discuss all questions that are related to their financial institutions on Salt Edge Forum, this will help us to improve our collaboration. The customers would be able to contact you directly.
Also customers can leave feedback and their personal opinion about providers and services they are using.