Date Last Revised: July 4, 2019
Salt Edge takes the privacy of individuals very seriously. We are committed to maintaining the security, confidentiality and integrity of the personal data in our custody or control, and protecting such data in accordance with the applicable legislation. Salt Edge regularly reevaluates its privacy and security practices and adapts them as necessary to deal with new regulatory requirements, changes in legislation and/or security standards.
"Consent" of User means any freely given, specific, informed and unambiguous indication of the User's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data relating to him or her.
"Data Protection Laws" means, as applicable, the GDPR, PIPEDA or any similar or equivalent law, regulation, statute, legislation, directive or ruling, of any government, legislature, parliament, regulatory authority, agency or commission having or purporting to have jurisdiction on behalf of any nation, or province or state or other subdivision thereof, in force from time to time in User's jurisdiction with respect to the privacy, protection, processing, collection, use or disclosure of Personal Data.
"Developer Application" means web, desktop and/or mobile application made available by or on behalf of Developer that is used or intended to be used by Indirect User for the purpose of interacting with the Aggregation Services.
"Developer" means the third-party owner or provider of the Developer Application.
"Financial Account" means a financial account that can be accessed online held in User's name by the Financial Institution.
"Financial Institution" means a legal entity engaged in the business of dealing with financial transactions, including without limitation banks, building societies, credit institutions, payment system providers, loan companies, mortgage companies, investment companies, utilities/bills providers and other financial service providers located worldwide.
"GDPR" means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC.
"Personal Data" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal Data includes without limitation Registration Information, Financial Account Data and Financial Account Credentials, but excludes publicly available business information.
"PIPEDA" means the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) of Canada.
"Special Categories of Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.
- Visitors to our Website ("Visitors');
- Subscribers to Salt Edge bulletin board, white papers or similar types of information or materials ("Subscribers");
- End users who use the Aggregation Services directly by enrolling in the Banks Integration Program ("Direct Users");
- Users (individuals acting in their own capacity or on behalf of a legal entity) who sign up for an account on the Website in order to test the functionality of the Aggregation Services ("Account Users");
- End users who use the Aggregation Services through a Developer Application ("Indirect Users");
1 to 5 collectively reffered to as “Users”
4. Collection of personal data
When User uses the Services Salt Edge will collect information, including Personal Data, for the purpose of providing, maintaining and improving the Services, as well as complying with applicable laws or regulations. Salt Edge collects Personal Data primarily in four (4) ways:
- Information User voluntarily provides to Salt Edge:
- Some of the Services require registration. When creating an account with Salt Edge, Account Users and Direct Users will have to provide Personal Data, including name, email address and password (together, "Registration Information"), in order to be able to use the respective Services.
- In order to be able to use the Aggregation Services, Salt Edge may require Direct Users, Indirect Users and, if applicable, Account Users to provide the personalized features provided by the respective Financial Institution to User for the purposes of authentication when logging in to their Financial Account online, including without limitation Financial Institution's API access tokens, username, password, access number, security questions and answers, token/SMS codes, and multifactor information (collectively, "Financial Account Credentials"). Financial Account Credentials are always stored encrypted.
- Subscribers will have to provide their email address for the purpose of receiving the communications to which they have subscribed.
- Information Salt Edge collects from Financial Institutions:
When a Direct User, Indirect User or, if applicable, Account User uses the Aggregation Services to access their Financial Account(s) with Financial Institution(s), Salt Edge will access such Financial Account in read-only mode on User's behalf based on the consent to access given, as applicable, directly to Salt Edge or Developer, in order to retrieve, process and, in the case of Indirect Users, transmit to the Developer Application, the information in User's Financial Account ("Financial Account Data") for the purpose of providing the Aggregation Services to such User. Financial Account Data includes, but is not limited to, the following information:
- Financial Account details (including by way of example and without limitation account number, type, currency, balance);
- Transactions details (including by way of example and without limitation transaction amount, date, description, currency); and
- Financial Account holder details (including by way of example and without limitation name, address, email, phone number) to the extent that such information is made available, in whole or in part, by the respective Financial Institution.
- Information Salt Edge collects from Developer:
Developer may contact Salt Edge to report errors or submit inquiries, issues or requests in connection with the Aggregation Services provided to Indirect Users. In such cases Salt Edge may require additional information, including Personal Data, from Developer in order to identify the Indirect User while processing Developer's inquiry or request and for troubleshooting purposes.
- When an Indirect User uses the Aggregation Services for the purpose of initiating a payment transaction via the Developer Application, Developer will provide to Salt Edge the payment order data associated with the initiated payment transaction ("Payment Order Data"). Such Payment Order Data includes but is not limited to date, amount, currency, description and payee details. Salt Edge will transmit the Payment Order Data to User's Financial Institution in order for the latter to execute the payment transaction and return execution status.
- Depending on the method of integration of the Developer Application with the Aggregation Services, Developer may also transmit to Salt Edge the Financial Account Credentials for the purpose of provision of Aggregation Services to Indirect Users.
- Information Salt Edge collects through User's use of the Services:
- First-Party Cookies: Salt Edge uses session cookies and persistent cookies when User uses the Services. These are essential to the operation of the Website and the provision of Services. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from User's computer. They store information in the form of a session identification that does not personally identify the User. The persistent cookies are set with expiration date and are stored on User's hard drive until they expire or User deletes them. Salt Edge does not collect any Personal Data in the session and persistent cookies. Salt Edge uses session and persistent cookies for technical purposes, including but not limited to verifying the origin of requests, distributing requests among multiple servers, authenticating Users and determining what functionality of the Services such Users are allowed to access.
- Third-Party Cookies: Salt Edge also uses third-party cookies. These third-party service providers with whom Salt Edge has contracted help analyze certain online activities and provide analytics services. Salt Edge uses the following third-party cookies:
- Yandex.Metrica: Salt Edge has integrated Yandex.Metrica, a web analytics solution provided by Yandex LLC, in the Website in order to collect and analyze data about Users' activity and improve the Website performance. Information collected by Yandex.Metrica cookies may include browser and version, operating system, device information and IP address, which may be considered Personal Data under the applicable Data Protection Laws. On the Website Salt Edge has enabled the IP address masking feature that prevents the storage of full IP address information in Yandex.Metrica cookies. Information about User's use of the Website collected by cookies will be transferred to Yandex LLC and stored on Yandex LLC's servers in Europe. Yandex will process this information to assess how Users use the Website, compile statistics and other reports on Website operation. User can prevent the collection of information through Yandex.Metrica cookies by making relevant adjustments in browser settings or installing an opt-out add-on (available at https://yandex.com/support/metrica/general/opt-out.html). Further information about Yandex.Metrica cookie usage can be found here.
- Web beacons - web beacons are images (single-pixel gifs) embedded in a web page or email for the purpose of measuring and analyzing website usage and activity. Web beacons or similar technologies help Salt Edge better manage the Services, count Users of the Services, monitor how Users navigate the Services, count how many emails that Salt Edge sends are actually opened and, generally, measure performance. Salt Edge does not link the information gathered by web beacons to Users' Personal Data. Web beacons are used by the Third-Party Provider SendGrid, Inc. when sending automatic service-related emails to Users on Salt Edge's behalf. Web beacons do not collect Personal Data.
5. Use of information
- Use of Personal Data: Salt Edge may use the collected Personal Data for the following purposes:
- to provide, maintain, administer, support, protect and improve the Services;
- to transmit Financial Account Data to Developer through the Services and, if applicable, to transmit Payment Order Data from Developer to the respective Financial Institution;
- to meet the regulatory compliance requirements set forth in the applicable laws;
- to provide customer support;
- to handle and process inquiries submitted by Visitors;
- to send system alert messages to Account Users and Direct Users;
- to enforce compliance with the General Terms of Service, including, if applicable, the End User License Agreement;
- to investigate any fraud, illegal activity or wrongdoing in connection with the Services;
- to protect the rights, property and safety of Users, Salt Edge and third parties;
- to troubleshoot, investigate and fix service related errors. In such cases, Users' Personal Data may be visible to and/or accessed by technicians, IT staff and/or system administrators authorized by Salt Edge;
- to comply with legal obligations to which Salt Edge is subject;
- to send Subscribers informational content they subscribed to;
- to generate Anonymized Data and Anonymized Aggregate Data; and
- to respond (or, in the case of Indirect Users, to assist Developer in responding) to User's requests for exercising User's rights under the applicable Data Protection Laws.
- Use of Non-Personal Data:
Salt Edge may generate anonymous data derived from or based on Personal Data collected from User so that the results are no longer personally identifiable with respect to that User ("Anonymized Data"), and combine or incorporate such Anonymized Data with or into other similar data or information collected from other Users or derived from other Users' use of the Services ("Anonymized Aggregate Data"). Salt Edge may use such Anonymized Data and Anonymized Aggregate Data for various business purposes, including but not limited to:
- providing, maintaining, supporting and improving the Services;
- conducting analytical research, compiling statistical reports and performance tracking;
- developing and/or improving other Salt Edge's services and products; and
- sharing such Anonymized Data and Anonymized Aggregate Data with Salt Edge's affiliates, agents or other third parties with whom Salt Edge has a business relationship.
6. Children's privacy
Protecting the privacy of young children is especially important to Salt Edge. The Services are not directed to children under the age of eighteen (18) years and Salt Edge does not knowingly solicit, collect or process Personal Data from persons under eighteen (18) years of age. If Salt Edge becomes aware of the fact that Personal Data of persons less than eighteen (18) years of age has been collected via the Services, Salt Edge will take the appropriate steps to delete such information without undue delay.
7. Disclosures and transfers
- Hetzner Online AG in Germany;
- Hetzner Finland Oy in Finland;
- Online SAS in France;
- Amazon Web Services Ireland Limited in Ireland; and
- SendGrid, Inc. in the U.S.A.
Disclosure to Financial Institution and Developer: Salt Edge will disclose Personal Data (particularly, Financial Account Credentials and, as applicable, Payment Order Data) of Direct Users, Indirect Users and Account Users to their respective Financial Institution when providing Aggregation Services to such Users. In the case of Indirect Users, Salt Edge will disclose and transfer their Personal Data (particularly, Financial Account Data) to Developer through the Services so that Developer can carry out its contractual obligations towards such Indirect Users or otherwise accomplish the purposes for which the Indirect Users consented to the processing of their Personal Data.
Disclosure for Legal Reasons: Salt Edge may disclose Personal Data without User's Consent when Salt Edge believes in good faith that the disclosure of such information is reasonably necessary or appropriate:
- to comply with the Data Protection Laws, any subpoena, enforceable request from the competent authorities, or other legal process;
- to enforce Salt Edge's rights against User or in connection with a breach by User of the General Terms of Service or, as applicable, the End User License Agreement, including investigation of potential violations;
- to help detect, curb or investigate fraud or other prohibited or illegal activities that affect or hurt the interests of Salt Edge or third parties;
- to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally), Salt Edge's rights or property, other Users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities; and
- to help Salt Edge comply with a legal obligation to which Salt Edge is subject, or accounting or security requirements, in which case Salt Edge may disclose such information to its auditors, professional consultants, accountants and/or legal advisors.
In all the foregoing cases, Salt Edge will disclose Personal Data only to the extent required or permitted by the applicable Data Protection Laws.
8. Controller and processor
In providing the Services to Visitors, Subscribers, Direct Users and Account Users, Salt Edge acts as Controller of Personal Data collected from such Users. In the case of Indirect Users, Salt Edge acts as a Processor and the respective Developer acts as Controller of collected Personal Data. In performing its obligations as Processor Salt Edge will at all times act on Controller's behalf and according to Controller's lawful instructions.
Furthermore, Salt Edge adheres to the following general principles with respect to Personal Data processing:
not to collect more Personal Data than is necessary for the purpose of providing the Services;
ensure that all personnel authorized by Salt Edge to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; and
not to knowingly solicit, access, collect and/or process any Special Categories of Personal Data.
9. Legal basis for processing (EU/EEA users)
processing is necessary for the performance of a contract to which the User is a party, particularly for the provision of the Services under the General Terms of Service;
processing is necessary for compliance with a legal obligation to which Salt Edge is subject; and/or
processing is necessary for the purposes of the legitimate interests pursued by Salt Edge as the Controller of Personal Data or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of User which require the protection of Personal Data
If there is another legal basis for Salt Edge to collect and process Personal Data in its capacity as Controller, Salt Edge will provide the required notification to User at or before the time the Personal Data is collected.
If User voluntarily provides Personal Data to Salt Edge when contacting Salt Edge with respect to the Services, such User will be deemed to have given Consent to the collection, use and processing of Personal Data by Salt Edge as reasonably necessary to carry out the specific purpose(s) for which User has provided the Personal Data. Salt Edge will rely on such implied Consent as if it were given to Salt Edge under normal circumstances.
10. Special categories of personal data
Salt Edge does not solicit from Users, nor does it knowingly collect or process, any Special Categories of Personal Data. Users are requested at all times to refrain from voluntarily providing any Special Categories of Personal Data to Salt Edge.
11. Anti-spam legislation
12. Third-party websites
13. Participation in the banks integration program
14. User's rights under GDPR (for EU/EEA users)
Taking into account the nature of the processing, Salt Edge will respond (or, when acting as Processor, provide reasonable assistance to Developer for the fulfilment of Developer's obligation to respond) to requests for exercising User's rights under GDPR as set forth below:
the right to be informed: User has the right to receive fair processing information about their Personal Data processed by Salt Edge, including without limitation the recipients or categories of recipients to whom the Personal Data has been or will be disclosed, in particular transfers to recipients in third countries or international organizations, and the appropriate safeguards relating to such transfers.
the right of access: User has the right to obtain: (i) confirmation that their Personal Data is being processed; and (ii) access to such Personal Data.
the right to rectification: User is entitled to have Personal Data rectified if it is inaccurate or incomplete. While User can amend or change the Registration Information and Financial Account Credentials, Salt Edge can't, however, rectify any Payment Order Data or Financial Account Data as this information is received from Developer or Financial Institution, respectively.
the right to erasure (right to be forgotten): User has the right to request the deletion of their Personal Data when there is no compelling reason for its continued processing or User withdraws Consent to such processing.
the right to restrict processing: User has the right to block processing of their Personal Data on the grounds specified in the GDPR.
the right to data portability: User may request to receive free of charge a copy of Personal Data stored in Salt Edge's systems in a structured, commonly used and machine-readable format or have Salt Edge transmit the data directly to another Controller if this is technically feasible. Salt Edge will respond to any data portability requests as set forth in the GDPR.
the right to object: User has the right to object to: (i) processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) processing for purposes of scientific/historical research and statistics. Salt Edge does not process User's Personal Data for direct marketing or for purposes of scientific/historical research and statistics.
rights in relation to automated decision-making and profiling: User has the right to object to processing of Personal Data for the purposes of automated individual decision-making (making a decision solely by automated means without any human involvement) and profiling (automated processing of Personal Data to evaluate certain things about an individual). Salt Edge does not process User's Personal Data for the purposes of automated individual decision-making or profiling.
the right to withdraw Consent: Provided that the Consent is the legal basis for processing, User may withdraw Consent to Salt Edge's processing of Personal Data at any time by contacting Salt Edge.
User may exercise any of the foregoing rights at any time by contacting Salt Edge at email@example.com. Where Users' requests for exercising their rights under GDPR are manifestly unfounded or excessive, in particular because of their repetitive character, or further copies of the Personal Data undergoing processing are requested, Salt Edge may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested.
15. Data deletion and retention
Salt Edge will retain Personal Data for no longer than strictly necessary for the purposes for which such Personal Data is collected and processed. The retention period depends on the requirements of the applicable laws or regulations Salt Edge must comply with, the purposes of the collection and processing of Personal Data, and the legitimate interests of Salt Edge to establish, exercise or defend its legal rights. When Salt Edge acts as a Processor of Personal Data, Salt Edge may apply a different retention period if so required by the Controller on whose behalf the Personal Data is being processed by Salt Edge.
Salt Edge will delete User's Personal Data from its production servers when:
User exercises the right to be forgotten or, if applicable, withdraws Consent;
Account User deletes their account on the Website, or such account is automatically deleted by Salt Edge as described in the General Terms of Service;
Subscriber terminates their newsletter subscription;
Direct User terminates participation in the Banks Integration Program or deletes their account in Salt Edge's systems created in connection with the provided Aggregation Services;
Developer deletes Indirect User's Personal Data processed by Salt Edge in connection with the Aggregation Services.
in backup files on its backup servers for a period of up to one (1) month from the date of deletion from the production servers in order to ensure compliance with internal business continuity and disaster recovery procedures; and
in log files in order to: (i) comply with the requirements of the applicable laws or regulations; (ii) exercise or defend (ongoing) legal claims; and (iii) meet audit or statutory requirements. The retention period for Personal Data retained in log files shall be a minimum of five (5) years from the date of deletion from the production servers, or such longer period as required by the applicable laws, unless subject to statutory or regulatory change.
Backup files are stored using strong asymmetric encryption and Salt Edge's authorized personnel does not access such files in the ordinary course of business operations, nor will Salt Edge actively process any Personal Data retained in backup files anymore.
16. Personal data security
- Online Confidentiality:
- Although Salt Edge will take reasonable steps to ensure that User's Personal Data is treated and stored securely, unfortunately, the sending of information via the Internet is not totally secure and on occasion such information may be intercepted. Therefore, Salt Edge can't guarantee the security of Personal Data that User chooses voluntarily to send to Salt Edge electronically. Salt Edge expressly disclaims all liability for any interception or interruption of any Internet transmissions sent by User or any losses of or changes to data, including Personal Data, resulting from such interception or interruption.
- Personal Data Safeguards: Salt Edge is committed to maintaining the confidentiality, integrity and security of the Personal Data of Users. Salt Edge employs advanced security techniques to safeguard Personal Data against unauthorized access, use and/or disclosure. Salt Edge strictly restricts access to Personal Data in accordance with specific internal procedures governing access to such information. Salt Edge carefully selects the individuals privileged with access to Personal Data in accordance with internal security policies and practices, and each such individual is bound by confidentiality obligations. The Services ensure secure communications with TLS encryption. To maintain the security of online sessions and protect Salt Edge's systems from unauthorized access, Salt Edge uses a combination of firewall barriers, encryption techniques and authentication procedures, among others. Access to Salt Edge's systems requires multiple levels of authentication, including biometric recognition procedures. Security personnel monitor the systems 24/7. Salt Edge databases are both physically and logically protected from general employee access. Salt Edge enforces physical controls on its premises. Salt Edge is routinely verified for its use of encryption technologies and audited for its privacy practices. Salt Edge tests its systems, the Website and Services infrastructure for any failure points that might allow hacking.
- Data Pseudonymization: In addition to the technical and organizational security measures employed by Salt Edge to ensure security, confidentiality and integrity of Personal Data, Salt Edge also uses data pseudonymization technique when processing and storing Personal Data in its systems. Pseudonymization consists of replacing the data fields which are the most identifying in a data record with pseudonyms. Personal Data which has undergone pseudonymization can no longer be attributed to a specific User without the use of additional information, and such additional information is kept by Salt Edge separately and is subject to appropriate technical and organizational security measures to ensure that such pseudonymized Personal Data is not attributed to an identified or identifiable natural person.
17. Notification of personal data breach
If a security breach causes an unauthorized intrusion into Salt Edge's systems, software or networks that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed by Salt Edge ("Personal Data Breach"), Salt Edge will notify the appropriate data protection authority unless the Personal Data Breach is unlikely to result in a risk to the rights and freedoms of affected Users. Salt Edge will report the Personal Data Breach to the appropriate data protection authority without undue delay after having become aware of it and in any case within the timeframes as provided for in the applicable Data Protection Laws, by including all the pertinent information relating to such Personal Data Breach as required by the applicable Data Protection Laws. When the Personal Data Breach is likely to result in a high risk to the rights and freedoms of affected Users, or if required by the appropriate data protection authority, Salt Edge will also communicate the Personal Data Breach to the affected Users without undue delay.
When Salt Edge acts as Processor for Developer, Salt Edge will notify the Developer of a Personal Data Breach as described above, who in turn will fulfil its Personal Data Breach reporting obligations (towards the relevant data protection authority and Indirect Users) as set forth in the applicable Data Protection Laws.
19. Data protection officer
Salt Edge's data protection officer can be reached at any time by email at firstname.lastname@example.org in case of any questions with respect to Salt Edge's collection, use, disclosure or processing of Personal Data.
Salt Edge Inc.
150 Elgin Street, Floor 10, Ottawa, ON, K2P 1L4, Canada