Leading Global Financial Solutions Provider

Transforming challenges into opportunities

Privacy and Security Policy

Date Last Revised: February 13, 2017

Your privacy matters to Salt Edge Inc. (referred to as "Salt Edge", "we", "our", "us" ). This Privacy and Security Policy explains how we protect your personal information provided through our website www.saltedge.com. This Privacy Policy also applies to your use of interactive features that:

  1. Are available through our services;
  2. That we control, or own; or
  3. Interact with the services or incorporate this Privacy Policy.

We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. The term "Personal Information" means any information which identifies an individual and includes, but is not limited to, your name, address, phone number, fax number or email address but excludes business contact information.

We are committed to maintaining the confidentiality, integrity and security of any Personal Information about our users. We stress our Privacy and Security Policy to safeguard our users against identity theft and/or other related illicit use of our users’ Personal Information. Therefore, Salt Edge will use commercially reasonable methods to secure your Personal Information in our files and systems.


1. Consent

By using our website www.saltedge.com (the "Website"), our APIs, SDKs or our other services (collectively "the Services") you consent to the use of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing in a way that specifically identifies the individual. In other words, we don’t sell customer lists. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Website and/or the Services.


2. Your Privacy and Personal Information is not for Sale

Salt Edge is concerned about controlling unsolicited commercial e-mail, or "spam". Salt Edge will not sell, lease or rent its e-mail subscriber lists to third parties who might use that information to spam our users. While we continue to review and implement new technology, we cannot guarantee that there is any technology that will totally prevent the transmission of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address(s) in our public forums or blogs will reduce the amount of unsolicited e-mail you receive. Simply put, we do not and will not sell or rent your Personal Information to anyone, for any reason, at any time. In the event that you access the Service as brought to you by one of our co-brand partners, through a co-branded URL, your email address used for registration on the Service may be provided to that co-brand partner.


3. Collection of Information

Although you can access some of our Services without registration, there are other Services in our Website that you must register for (submit your Personal Information) in order to enjoy their full functionality. We collect information to provide or better services offered to all of our users. We collect information primarily in two ways:

  1. Information you give us. For example, many of our services require you to register. In this case we will ask for Personal Information, like your name, email address, telephone number, zip code or credit card and a user name, if you want to participate in our forum boards (collectively "Registration Information" ). You are also required to provide your third party account details that will allow us to access your financial data ( "Account Information" ) at those other financial institutions. Such information will enable you to benefit from full functionality of the Service. We may, from time to time, request other Personal Information to provide you with other benefits of the Service. Salt Edge reserves no rights whatever to collect and use extra information without your consent.

  2. Information we get from your use of our Services. We may collect information about the services that you use and how you use them, like when you visit a website that uses our advertising services. This includes the information collected from the use of: cookies, web beacons and other anonymous identifiers. In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services. This information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. We may use the collected information in an anonymized aggregate way (meaning it is not personally identifiable in this state) for a variety of purposes, including enhancing or otherwise improving and promoting our Services among others. In addition, we collect your IP address or other unique identifier for your computer, mobile or other device used to access the Services.
    All personally identifiable information collected about our users/clients will be treated as Personal Information in accordance with the terms of this Privacy Policy. Such information may be used to improve our Website’s user experience, functionality and design among other uses that include, but are not limited to transmitting Account Information (i.e., user credentials) using our software in order to import your transaction data from financial institutions.

    1. Cookies - a cookie is a data file placed on a device when it is used to access the Services. Cookies and Flash cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. For example, Salt Edge may assign a cookie to you, to limit the amount of times you see a particular Salt Edge Partner Offer (as defined in Section 5) or to help better determine which Salt Edge Partner Offers to serve to you. We encode our cookies so that only we can interpret the information stored in them. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. However, if you choose to disable cookies on your device, some features of the Service may not function properly or may not be able to customize the delivery of information to you. Salt Edge cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is NOT covered by our Privacy Policy.

    2. Web beacons - web beacons are images (single-pixel gifs) embedded in a web page or email for the purpose of measuring and analyzing site usage and activity. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, count how many e-mails that we send were actually opened or count how many particular articles or links were actually viewed. We do not tie the information gathered by web beacons to our users’ Personal Information.

We may contract third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on www.saltedge.com. We may permit these service providers to use cookies, web beacons and other technologies to perform these services for Salt Edge but such use must be in accordance and in full compliance with our Privacy Policy. No Personal Information about our users shall, whether electronic or otherwise, be shared with these third party service providers; and at no occasion shall we contract these third party service providers to collect such information on our behalf.


4. Use of Information

  1. Use of Personal Information. We use and disclose your Personal Information only as follows:
    • To provide the Services to you including providing updates on the Services and responding to your requests.
    • To bill and collect money owed to us. This includes sending you e-mails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number.
    • To send you system alert messages.
    • To enforce compliance with our Terms of Service and applicable law.
    • To provide customer support.
    • To protect the rights and safety of our users and third parties, as well as our own.
    • To support and improve the Services we offer.
    • To communicate with you about your account for informational, not promotional, reasons.
    • To transfer your information in case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.
    • To send you informational and promotional content that you may choose (or "opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
    • We provide our registered customers with summaries of their accounts and email alerts. From time to time, we may transmit emails promoting Salt Edge or third-party goods or services. Any subscriber wishing to opt-out of receiving our promotional emails and to terminate their newsletter subscriptions may do so by following the instructions in the emails. User should note that opting out in this manner will not end transmission of service-related emails, such as email alerts.
    • We may store (archive) that information on Salt Edge servers or provided by third parties that are committed to complying with Salt Edge commitments contained in this Privacy Policy and with whom Salt Edge contracted.
    • User Personal Information may be visible to our technicians and IT staff when they are troubleshooting and analyzing data import errors and other technical errors that may occur during use of the Services.
    • User Personal Information may be combined with information obtained by the use of cookies or web beacon technology to improve the Services and the user experience.

  2. Use of Non-Personal Information. Salt Edge may make anonymous or aggregate Personal Information and disclose such data only in a non-personally identifiable manner including to:
    • Advertisers and other third parties for their marketing and promotional purposes, such as the number of users who applied for a credit card or how many users clicked on a particular Salt Edge Partner Offer;
    • Organizations approved by Salt Edge that conduct research into consumer spending; and
    • Users of the Service for purposes of comparison of their personal financial situation relative to the broader community.
    Such non-personal information cannot identify you individually. Salt Edge strictly restricts access to your Registration Information, account credentials and Account Information, as well as use of any other Personal Information you provide in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. We carefully select these individuals privileged with access to user information in accordance with our security policies and practices and such individuals are bound by confidentiality obligations.

  3. Use of Information by Third Parties. We may contract third party vendors or service providers to help in providing the Services to you and that may include, but is not limited to, sending e-mail messages on our behalf or hosting, operating a particular feature or any functionality of the Service. Our contracts with these third parties dictate strict compliance with this Privacy Policy besides outlining appropriate use and handling of your information. Our third party service providers shall not at any given circumstance, whether presently or in future, use any of your Personal Information for purposes unrelated to the product or service they are providing. We require such third parties to maintain the confidentiality of the information we provide to them.

5. Third-Party Sites and Advertising

Third parties websites such as lenders, banks, brokerage institutions and credit card issuers (collectively "Salt Edge Partner Offers" ) may offer a number of services and products that may complement your use of our Services, and may be advertised by us on our Website. For example, you may choose to access another website, purchase products from it, or conduct transactions through third party links. The use of any Personal Information you provide will be governed by their privacy policy for that website. Always check the privacy policy of any website that you click. Your acceptance to use these separate products and services, and to disclose your information and consequently allow them to collect your Personal Information is governed by their privacy policy which we do not control. Salt Edge will have no liability for any loss or damage that you may incur through sharing of your Personal Information to these third parties websites or your use of any Salt Edge Partner Offer. You should evaluate the practices of external services providers before deciding to use their services. Any use of third party websites is at your own risk.


6. Blogs and other Forums on our Website

Information submitted in public forums such as the bulletin board, blog or chat rooms can be collected, read and used by other users. Such information can also be used to send you spam and other unsolicited messages. Salt Edge is not responsible for any damage incurred whatsoever, whether known or unknown, resulting from the use of your Personal Information submitted at any forum or blog on our Website. These forums may be hosted by Salt Edge or by one of our third party service providers on Salt Edge's behalf. Salt Edge encourages all users to embrace pseudonymous identities especially when you are in our public forums, blogs or any other public aspects of the Website thereof.


7. Your Participation in Programs

Salt Edge may from time to time invite you to participate in various programs that may require registration ("Programs") aiming at improving our Services or developing new services. By participating in a Program, you agree to the specific rules that govern that Program, as well as to Salt Edge's Terms of Service that are applicable to you. We treat any information submitted with such activities in accordance with this Privacy Policy. Any Personal Information provided to Salt Edge in connection with any Program will be used only in relation to that Program and as elsewhere set forth in this Policy.

7.1 Banks Integration Program

Banks Integration Program is designed to make the process of adding support of new financial institutions quicker and easier. If you sign up for this program, you agree to be bound by our Terms of Service, End User License Agreement and this Privacy Policy. All your Personal Information provided in connection with or accessed during your participation in the Banks Integration Program will be treated in accordance with our Privacy and Security Policy. Your Account Information and all other data accessed through the Banks Integration Program is transmitted through secured protocols in an encrypted mode and is temporarily stored on our servers. Only authorized staff from our development team in charge of handling the integration process and testing how the synchronization works has access to your Personal Information. As soon as the integration process has been successfully finalized, all the data received in connection with your participation in the Banks Integration Program wil be permanently destroyed and removed from our servers in accordance with our Data Deletion Policy. You can also cancel your participation in this program at any time by deleting your profile, which will result in immediate deletion and removal from our servers of all the data received in connection with your participation in the Banks Integration Program.


8. Contests, Giveaways and Surveys

Salt Edge may from time to time offer surveys, contests, giveaways and other promotions that may require registration ( "Promotions" ). By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. We treat any information submitted with such activities in accordance with this Privacy Policy, although the specific rules of the Promotion may dictate otherwise, in which case we consider it an exception to this Privacy Policy. You acknowledge that although Salt Edge has the right in its sole and absolute discretion to alter any contest rules at any time, Salt Edge has no obligation to post, display, or otherwise make public any information provided by you. Any Personal Information provided to Salt Edge in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.


9. Situations that may Compel us to Disclose your Personal Information

Salt Edge, notwithstanding the foregoing, herewith reserves the right (and you authorize Salt Edge) to share or disclose your Personal Information when Salt Edge determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

  1. To enforce our rights against you or in connection with a breach by you of the Salt Edge Terms of Service;
  2. To help curb prohibited or illegal activities that affect or hurt the interests of Salt Edge;
  3. When demanded by any applicable law, existing regulation, subpoena or other legal process; or
  4. To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.

10. Transfer of Ownership

Your data may be transferred upon change of control as a result of a sale, merger, acquisition or reorganization but only in accordance with this Policy. If the entire or substantial ownership of the Website were to change, your user information may be transferred to the new owner so the Service can continue operations. In any such transfer of information, your user information would remain subject to the promises of our then and current Privacy Policy.


11. Data Deletion Policy

You have the right to request that your Personal Information be deleted from our primary production servers. You own your data. Anytime you want your data removed from our system, you can request us to delete your account from our production servers. As a result, your data will be excised permanently from our production servers and further access to your account will be impossible. Additionally, any connection we had established to your Account Information will be disconnected. However, for purposes of ensuring continued ability to serve you in case of malfunction or damage to our production servers, we retain backups of portions of your data derived from your Account Information on our production servers. Your aggregated data is stored in these servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change at any time via the Service. However, in some instances we cannot delete all information we hold about you. Please see further: Data Retention.


12. Data Security

a) Online Confidentiality

Salt Edge accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. You are responsible for maintaining the confidentiality of your login and password. We require you to use strong passwords between 8-16 characters long that are difficult for others to guess. We recommend that you change the passwords periodically. Your online security is also your responsibility; you must secure your login and password. When you suspect that your password has been stolen or been made known to others, you must change it immediately and contact us promptly at support@saltedge.com. Salt Edge is not responsible for any loss or damage resulting from access to your account by anyone through Registration Information obtained from you or through violation of this Privacy Policy or the Salt Edge Terms of Service. Contact us at support@saltedge.com if you have a security related concern and we will work closely with you to ensure a rapid and personal response to your concerns.

b) Notice of Breach of Security

Nobody is safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your distribution lists, then Salt Edge will notify you as soon as possible and later report the action we took in response.

c) Safeguarding your Information

Our service ensures secure communications with encryption. From the time you submit your login and password, these communications between your computer and our Website are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery. To maintain your security of online sessions, and to protect Salt Edge accounts and systems from unauthorized access, Salt Edge uses a combination of firewall barriers, encryption techniques and authentication procedures, among others. Our system will always prompt you to enter your password for your privacy and security. The information that is collected, for example your registration details, is transmitted securely to our servers. Our servers may be located in different countries and the local authorities of these countries may request access to the data located on these servers. For more information please contact us. Access to our systems requires multiple levels of authentication, including biometrics recognition procedures. Security personnel monitor the system 7 days a week, 24 hours a day. Salt Edge databases are both physically and logically protected from general employee access. We enforce physical controls to our building. We make sure that your Service password is encrypted such that it can never be recovered even by us. No employee by Salt Edge whether knowingly or unknowingly should put any sensitive content on any insecure machine. Salt Edge has been verified for its use of SSL encryption technologies and audited for its privacy practices. Salt Edge tests the Website for any failure points that would allow hacking. However, it is important to understand that these precautions apply only to our Website and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.


13. Access and Accuracy

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

We use our commercially reasonable efforts to keep your information accurate. However we do not guarantee that information imported through the Services is accurate, error-free and up-to-date. However we will do our best to fix any detected errors or inconsistencies. You will have the ability, via the Salt Edge API to update your credentials or destroy all data by deleting the connection to the financial institution. Account Information and transaction data cannot be updated by Salt Edge since it's imported from the financial institution.


14. Data Retention

Archived information will not be deleted unless and until your entire account with Salt Edge is deleted. However, Salt Edge may keep some or all of your information on supporting files, if required by any laws, rules or regulations to do so. All such archived information will be treated in accordance with the terms of this Privacy Policy.


15. Privacy Policy Update

We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post an appropriate notice on the home page of the Website and/or send you an email notification. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted and any material changes will become effective 30 days from their posting on the Website. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you. The date this Privacy Policy was last revised appears at the top of the Policy. We recommend that you print a copy of this Privacy Policy for your reference and revisit this Privacy Policy from time to time to ensure you are aware of any changes. Your continued use of the Website and/or Services signifies your acceptance of any changes.


16. Contact us

If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, or if you want to update, delete, or change any Personal Information you may have submitted on the Website, send an e-mail to support@saltedge.com.

Salt Edge Inc.
35 Jack Aaron Drive
Ottawa, Ontario
K2G6L2, Canada